Of course we will continue to honor our contract for the remaining term and are happy to assist you however we can to make your migration as smooth as we possibly can. Unfortunately you got quite upset with our staff when we politely declined, but we are all human after all and those things sometimes happen. As such we were admittedly surprised when you reached out to us and requested to break your contract and receive a refund, despite all the benefits you received from it over the years and despite the fact that you are still using our product to this day. We also understand the importance of honoring any and all contracts that we commit to. We understand that business requirements change and its impossible for any product to be the right fit in all circumstances. The flexible rule engine can automate complex. TimeTrex manages this through automation for both small and large companies.
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However it appears that several months after renewing for the sixth year, your company made a snap decision to move in another direction. TimeTrex Workforce Management is a comprehensive workforce management software solution that provides time and attendance, scheduling and leave management, payroll and HRM recruiting, and job costing with expense tracking. As a company we continually strive to always go above and beyond to help our customers, especially if they are in a bit of a pinch. Over this period you benefited greatly from this contract in many ways, not the least of which was consistent pricing and the fact that we went above and beyond on multiple occasions by performing IT related tasks on your server that were outside the scope of our product offering, at no additional charge. The product you purchased from us was our On-Site annual renewal subscription. We also looked into our customer support records and according to those, your staff have always had positive feedback for us too. You seemed to love it so much that you even had your sister company start using our product shortly thereafter.
We looked into your file and it appears that you have been a customer since 2014 and have consistently expanded your usage of our product over those years. We're very sorry to hear that you feel disappointed.
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